Refund and Returns Policy

RETURNS AND EXCHANGES:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please submit a return/exchange request within 30 days of receipt of your order.

To initiate simply click the Return/Exchange Request link in the Help & Info section at the bottom of any page on our website.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Last Chance items cannot be returned for refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We reserve the right to refuse any returns that do not meet these criteria:

• Postage costs relating to returns will be borne by the customer. If there has been an error on our part in the dispatch of your order, we will refund any applicable postage costs or restocking fees.
• Items must be returned in their original packaging and in unused condition. 
• Please make sure that the item you are returning is well packed and securely insulated to prevent damage during transit.
• Exchanges or refunds can only be made on receipt of the returned item.
• Ship the package via a mail service that will allow you to track your returned item. Keep the tracking number for your records. Avani Jewelry cannot be held responsible for lost, misdirected, or delayed mail.
• We recommend that you return any item(s) with enough insurance to cover the amount you paid originally. This is to ensure that you will be compensated by the shipping company if your package is lost in transit.
• To exchange an item, you may choose any other item on our website.  If you choose store credit we will add an additional 15% of item price will be applied to your store credit account. If you select an item in the same price range, we will process an even exchange. If you select an item in a lower price range, the difference in price will be applied to store credit or be refunded. If you select an item in a higher price range, we can arrange to charge you the difference in price prior to shipping your exchange.
• Only regular priced items may be refunded or exchanged, Last Chance items cannot be returned for refunded or exchange.
• Items returned for a refund may be subject to a restocking fee of 10 to 15 percent, if the item is not in its original condition. This covers our administrative and merchant fees, and shipping expenses associated with processing and shipping your original order and then restocking the item. Items returned in perfect condition are eligible for a full refund. If you select store credit for your refund and additional 15% of item price will be applied to your account.
• If you elect to receive store credit for your returned item, you will receive an electronic gift card for the full value that you originally paid. This gift card can be applied to any item on our site.

Please note that we cannot accept returns or exchanges on custom orders, personalized items, or items that have been altered or damaged by the customer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@avani.jewelry.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at hello@avani.jewelry for questions related to refunds and returns.