Guarantees

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120 Day Risk-Free Money-Back Guarantee

We take great pride in the quality of our products and customer service. We are so confident that you will love your new pearl jewelry that we offer a 120 Day Risk-Free Money-Back Guarantee that covers every product purchased on our website. If we do not exceed your expectations, we can arrange for an exchange or refund within 120 days from the date your order was placed.

100% Customer Satisfaction Guarantee

Pacific Pearls prides itself on its honesty and business ethics and our dedicated Customer Service team is available to assist you with any queries. Our business is based on supplying pearl lovers from the United States, Canada, Australia, and around the world with the finest quality Pacific Pearls at the very best value. Your patronage is greatly appreciated and we pledge to do our very best to not just meet your product and service expectations but to exceed them! We guarantee you’ll be completely satisfied with every aspect of your shopping experience, or your money back.

Lowest Prices Guarantee

Being purely an online business, we are proud of our ability to keep our overheads as low as possible so that we can offer prices well below that of traditional jewelry stores and websites. Additionally, we source our pearls directly from local farms in the Pacific region which enables us to pass large savings directly on to our customers. We are thrilled to be able to offer prices up to 90% below retail prices, thereby allowing more pearl lovers from around the world to easily afford their dream jewelry. We guarantee our prices as being the lowest available anywhere in the retail world! In the unlikely event that you feel you may have found an identical item in our collection for cheaper, do let us know and we’ll beat it by 10%!

Lifetime Authenticity Guarantee

PacificPearls.com sells only 100% genuine natural and cultured pearl jewelry as well as genuine mother-of-pearl products and guarantees the authenticity of every product on our website. Every strand of pearls and item of jewelry has been carefully quality controlled by our team of highly trained pearl experts. Each piece includes a Certificate of Authenticity. For your added peace of mind, we proudly cover every item in our collection by an unconditional Lifetime Authenticity Guarantee.

This was a gift for my daughter who loves her pearls and wears them proudly. The service was excellent; the quality and colour of the necklace outstanding. Truly, we’re both delighted with this purchase and I hope to make more.
Robyn W Sydney, Australia
I have ordered several of your pearls and I have never been disappointed. The service and the delivery have always been top notch. You have amazing deals on Facebook and the coupons have come in very handy. Keep up the great work.
Dixie BOntario, Canada
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