We take great pride in the quality of our jewelry and service. If for any reason you are not satisfied with your purchase, we can arrange for an exchange or refund. If you wish to seek a refund or exchange, please email us at info@pacificpearls.com to request an authorization form and our return address. To ensure that all refunds and exchanges are properly handled, we do not accept any returned items without a completed authorization form.

  • All returned item(s) must be received within 120 days of the date the order was placed.
  • Please complete and print the authorization form and include it with your returned item(s).
  • Postage costs relating to returns will be borne by the customer. If there has been an error on our part in the dispatch of your order, we will refund any applicable postage costs or restocking fees.
  • Returned items must be unworn and in their original condition and packaging.
  • Please make sure that the item you are returning is well packed and securely insulated to prevent damage during transit.
  • Exchanges or refunds can only be made on receipt of the returned item.
  • Ship the package via a mail service that will allow you to track your returned item. Keep the tracking number for your records. PacificPearls.com cannot be held responsible for lost, misdirected, or delayed mail.
  • We recommend that you return any item(s) with enough insurance to cover the amount you paid originally. This is to ensure that you will be compensated by the shipping company if your package is lost in transit.
  • Exchanges are complimentary. To exchange an item, you may choose any other item on our website. If you select an item in the same price range, we will process an even exchange. If you select an item in a lower price range, the difference in price will be refunded to you less shipping costs. If you select an item in a higher price range, we can arrange to charge you the difference in price prior to shipping your exchange.
  • Items returned for a refund may be subject to a restocking fee of 5 to 15 percent, if the item is not in its original condition. This covers our administrative and merchant fees, and shipping expenses associated with processing and shipping your original order and then restocking the item. Items returned in perfect condition are eligible for a full refund.
  • If you elect to receive store credit for your returned item, you will receive an electronic gift card for the full value that you originally paid. This gift card can be applied to any item on our site.