If your order qualifies for a return through Pacific Pearls rather than through the third-party retailer where you made your purchase, please contact us at info@pacificpearls.com if you would like to request an exchange or refund authorization form. To ensure that all refunds and exchanges are properly handled, we do not accept any returned items without a completed authorization form. Your exchange or refund will be issued upon return of the item that you received. Refunds and exchanges for purchases through third-party websites are only permitted within 30 days of receipt of your beautiful pearls. Please note, postage costs relating to exchanges or returns will be borne by the customer. In all cases, the returned item must be unworn and in its original condition. All packaging items that were sent to you, including jewelry boxes, silk/velour pouches, and all accompanying materials must be returned in order for your refund or exchange to be processed.