FAQs Archive | PacificPearls.com

Q: Is your website safe?

Yes, of course! Shopping on our website is most definitely safe and secure. Your private information is protected by SSL with an encryption key length of up to 256 bits, the highest level commercially available. This means you can rest assured that communications between your browser and this site's web servers are private and secure. Data stored on our site is used purely to complete orders and is never shared with any third party.

Q: Do you have any third-party verification?

Yes. For your added peace of mind and to maximize the security of digital transactions on our website, we are secured by 256-bit encryption. All payments are securely processed by trusted leaders in secure and reliable payment gateway solutions. We never store card information on our site.

Q: Do you have a physical retail store?

We are a progressive company and trade purely online. This is done primarily to keep our overheads as low as possible, thereby enabling us to maintain our low prices and offer up to 90% off retail prices. In turn, trading online allows us to maximize our efficiency and focus on maintaining our high standards of customer service and preserve our Customer Satisfaction Guarantee. We stand by the quality of our products and services. As reassurance we offer a 120 Day, Risk-Free Money-Back Guarantee.

Q: Will my jewelry look like the photos on the site?

The pictures you see are of our own pearl jewelry and have been taken by our professional in-house photographer. What you see in the photos is exactly what you will receive in the mail! Great care has been taken to accurately represent the color of our jewelry. Our photos are superior quality, high-resolution shots; however, the colors in the photos may appear slightly differently on your computer depending on your monitor resolution and display settings. Please be aware that pearls and shell products such as Mother-of-Pearl are natural products, and as such some slight variations of colour are normal and are to be expected.

Q: What if an item I'm interested in is out of stock?

Please contact our Customer Service team if you wish to be notified when a particular item is back in stock. We can then update you via email or phone as soon as the item is restocked and available for purchase.

Q: Will you be getting any new designs in the future?

We update our collection from time to time but much prefer to focus on quality for our valued clients, rather than quantity. To be notified of additions to our collection via email, do sign up for our mailing list on our site.

Q: What forms of payment do you accept and how do I pay?

To complete your order simply add your items to the shopping cart, express register or log in to your account, and then click check out to pay. For added flexibility, convenience and security we offer the following payment options:

Q: Visa, MasterCard, American Express, or Discover:

Purchases can be made on our site using Visa or MasterCard credit or debit cards, AMEX, JCB or Discover. All online payments are securely processed by a market-leading online payment gateway. For added peace of mind, your card details are encrypted by the highest SSL protection available and are never stored on our site.

Q: Are your pearls artificially manufactured?

Absolutely not. All of our pearls are created by live oysters and mussels and they constitute the best available pearls from any given harvest.

FAQs

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